Stephanie O'Connor
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Articles
Recent activity by Stephanie O'Connor-
How to Respond to a Chargeback
PurposeWhen a cardholder disputes a transaction, a chargeback case is created and the disputed funds are temporarily removed from the merchant’s account. Merchants have the opportunity to respond t...
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Chargeback Quick Reference: Merlinks Terms & Definitions
PurposeThis FAQ provides Payarc team members with key reference information for reviewing and managing dispute cases within the chargeback process. It defines essential terminology, transaction cod...
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Swipe Simple Register: User Guide (Aries 8)
PurposeThis guide helps merchants and partners get the most out of their Pax Aries 8 terminal using the SwipeSimple application. It walks you through everyday actions like running transactions, man...
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*📘 Merchant Dashboard User Guide
PurposeThe purpose of this document is to provide agents and merchants with clear instructions for efficiently operating within the Payarc Gateway, also referred to as the virtual terminal. By foll...
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MCCs: Not Supported by American Express (AMEX)
This article provides a reference list of Merchant Category Codes (MCCs) that are not supported by American Express for transaction processing. Merchants classified under these MCCs will be unable ...
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MCCs: HSA/FSA Payments
This article provides a comprehensive list of Merchant Category Codes (MCCs) that are eligible to accept Health Savings Account (HSA) cards. These MCCs are typically associated with healthcare-rela...
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*📘 PAX User Guide (Payarc App)
PurposeTo provide step-by-step guidance on using the Payarc App's main menu functions efficiently, ensuring smooth transaction processing, proper batch settlement, and customized terminal settings ...
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*📘 Dejavoo User Guide (QD Series & Aura)
PurposeTo provide step-by-step guidance on using the Dejavoo QD Series terminal with the AURA (DvPay) application, ensuring smooth transaction processing, receipt management, batch settlement, and ...
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*📘 Dejavoo User Guide (Z Series & Aura)
PurposeThis guide provides a step-by-step guidance on using the Dejavoo Z Series terminal (Z6, Z8, Z9, Z11) with the AURA (DvPay) application, ensuring smooth transaction processing, receipt manage...
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PAX: Terminal User Guide (S80, SP20, SP30)
PurposeThis article provides a step-by-step reference guide for Payarc staff and merchants on how to perform essential functions on PAX payment terminals, including batching out, voiding transactio...